Interiors & Textiles in Palo Alto, CA Open now

Reviews about Interiors & Textiles

• ★ ★ ★ ★ ★

  March 01, 2019, by Piotr Bablok
  I have worked with Fred from Interiors & Textiles a year ago on multi room installation of hunter Douglas shades - 15 in total. It started innocent enough, with me visiting few stores selling blinds in the area. Out of those Interiors & Textiles was a 3rd one. I'm picky, maybe a bit too much :) I like to check out the stuff I will be able to buy, compare, think things through - especially for something that expensive. I remember being pleasantly surprised by the service that Fred offered - he would answer my question, but wouldn't be pushy at all, which I liked. After some time (I think I visited twice before that happened), Fred come over on his day off (!) to do a walk through my house, do measurements - and show me catalog of blinds in person, that allowed me to compare colors to my walls etc. I still wasn't sure what I wanted and Fred agreed to leave catalog with me till the next day (I'm told this is not standard practice, so I'm very thankful :) ). Eventually I signed purchase order. Blinds came, installation happened. Unfortunately I made a mistake - what I thought was bottom-up blinds is really top-down, so 6 of them ended up being different then what I expected :( While I had to pay extra to get this fixed (it was my error after all), it was just a fraction of the cost of blinds and the whole process was painless. After few weeks of enjoying new blinds (I have them linked to Alex'a, so I can open them up when I wake up just by talking and close them when going to bed, pretty awesome), I have noticed one of them having tape where it shouldn't have been. After closer inspection it turned out 3 of my blinds had tape like that and one of them ended up being slightly damaged (tape stuck to the blind, pulling some material off with it). To my surprise all 3 of them were replaced at no cost to me - while only one was damaged and only slightly! Hope this review helps others. Long story short I was very happy with the service I have received.