Tiffany & Co. in Palo Alto, CA Open now

Reviews about Tiffany & Co.

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  August 12, 2019, by Michelle Runde
  Short version: If you like Tiffany products, I advise you go to a different location. I had terrible customer service here during a simple repair pick up. Long Version: I had dropped off a ring for a small repair, which was a normal customer service experience. When I went to pick it up after the repair, I noticed my ring looked very different than when I dropped it off: instead of being closely stacked bands, they had been spread out dramatically (hard to explain.) When I saw my ring in it's new form, I asked why it had been spread out when I had only asked for a repair. The employee did not understand my question, and made me feel like a fool for asking ("Are you sure it's different? This is the same ring, what's the problem?") I was asked to sit down and wait, then she begins to help many other people while I waited for assistance to my question. After 10 minutes of waiting, I had to ask again for help, where I was rudely told she would get to me. Finally a different employee came to talk to me. She too was snide, making me feel like I was asking a very stupid question. Eventually, she told me that when this ring was new (I had received it as a gift) it had originally been spread out, and it was very common that over time the bands begin to compress (as mine had done.) The repair service had tried to restore it to its original appearance as part of the overall repair. If this was so common, WHY DID IT TAKE 20 MIN and TWO RUDE ASSOCIATES TO TELL ME THIS? All I needed was as simple explanation, I simply had not understood why the ring had been so dramatically modified. Maybe because I had just finished a work-out and wasn't dressed to "Tiffany" standards? I left with my ring, and the repair itself was seamlessly done. Will not return to this location.